Cancellation & Refund Policy

Custom proposals, event registration pages, subscription agreements, and checkout terms may state specific cancellation rules. Those specific terms control when they differ from this general policy.

Consulting, inspections, and custom training

Submit cancellation or rescheduling requests in writing as soon as possible. Eligibility for a refund or credit depends on the applicable proposal, work already performed, reserved dates, preparation completed, and nonrecoverable expenses. Approved rescheduling is subject to availability.

Travel and third-party expenses

Nonrecoverable airfare, lodging, venue, shipping, contractor, or other third-party expenses incurred for a customer engagement are not refundable. Additional costs caused by a customer-requested date or location change may be billed to the customer when permitted by the applicable agreement.

Scheduled workshops and webinars

Registration-specific cancellation terms appear on the event page or checkout. If Kendra REAC cancels a scheduled event and no acceptable replacement date is offered, the affected registration fee will be refunded. We are not responsible for the attendee's separate travel or incidental expenses.

Digital products

Because digital products can be accessed or downloaded immediately, they are generally nonrefundable after delivery or access, except when the file is defective, duplicated, materially different from its description, or a refund is otherwise required by law.

Physical products

Contact us before returning a physical product. Items must generally be unused and in original condition. Customized materials and opened items may not be returnable. Approved refunds may exclude original shipping and return-shipping costs unless the item was incorrect or defective.

Application subscriptions

Subscription cancellation takes effect according to the applicable subscription agreement and Square checkout terms. Cancel before the next renewal date to avoid the next recurring charge. Cancellation normally stops future renewal and does not retroactively refund an already-started billing period unless required by law or expressly approved.

How to request help

Include the purchaser's name, email, invoice or order information, service or product, and requested resolution. We will review the request and respond within a reasonable business period.